Can I order custom size or custom shaped rugs?
What is the largest size I can have a rug or carpet made?
Can I change the colors in a standard pattern?
Can I create my own pattern?
What are your ship times for your rugs?
Do I need to use padding under my area rug?
Is there a warranty on your rugs?
Do you repair rugs?
How do I clean and care for my rug or carpet?

Can I order custom size or custom shaped rugs?

Yes, as a custom manufacturer, we can make a rug to the specific size and shape required. This is the case, whether area rug or a wall to wall installation.

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What is the largest size I can have a rug or carpet made?

Most of our rugs can be made, seamless, up to 28 feet wide. Some of our products can be made even wider. Please check the particular product for the specifics and if this is not specified, please contact your representative or the mill. Length is usually not an issue. But for the width or length, keep in mind the logistics of shipping, moving and installing a very large rug.

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Can I change the colors in a standard pattern?

Yes, we have 120 standard colors. Any of these can be substituted for any color in a standard pattern or we can custom dye a color or colors, if we do not have the correct match in our standard selection.

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Can I create my own pattern?

Yes, you can create your own pattern or our design staff will help you to do so. Almost anything can serve as the inspiration for a custom rug pattern. Please watch our videos “How It’s Made”.

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What are your ship times for your rugs?

Ship times are determined from receipt of all the required information, deposit and final approvals. Most in stock rugs are shipped the next business day. Normal sized braided rugs, in oval, round and rectangle shapes are shipped in four weeks. Mountain Craft braided rugs usually ship in six to eight weeks. Most normal size Handhooked rugs are shipped in eight to twelve weeks. Our machine tufted carpets, in order size quantities 200 square yards and under, ship in six weeks, except for the Quick Ship Program. The carpets in this program, ship in two weeks. The Hand Overtufted rugs or carpets ship in eight to twelve weeks.

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Do I need to use padding under my area rug?

All rugs need padding. Padding serves several important functions. First it prevents the rug from slipping. Second, padding absorbs crushing and stress on a rug. Third, padding keeps the rug and the floor beneath it cleaner. In short, padding extends the life of the rug. We stock padding. Contact us for the correct type for your rug.

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Is there a warranty on your rugs?

We have a one year warranty from the date of purchase against manufacturing defects.

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Do you repair rugs?

It depends on the type and condition of the rug. We would need specific information to make a determination. Any rug we would consider repairing would need to be cleaned prior to sending to us or we would have to clean and charge for same.

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How do I clean and care for my rug or carpet?

You can clean and care for your carpet by reading the Care and Maintenance Guide.

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